Zendesk-Local Measure deal: US giant to buy contact centre program maker for $100m According to data compiled by Layoffs.fyi, the online tracker keeping tabs on job losses in the technology sector, 726 tech companies have laid off about 200,846 staff so far this year, compared to 164,709 layoffs last year. Zendesk’s...

Unlocking generative AIs true value: a guide to measuring ROI This includes aspects of generative AI systems such as models, deployment pipelines, and various interactions within the broader system context. The true value of gen AI goes beyond numbers, and companies must balance financial metrics with qualitative assessments. Improved decision-making,...